I love aviation terminology: lift, drag, and thrust.
Lift must balance weight or things just never get off the ground.
There is a lesson there, perhaps many, in how we could lift or improve business and relationships – but for today I want to focus on just one, the auto-reply.
Do you get ‘bounce-back’ or auto-reply messages?
I get them all the time. Some are ‘I am away’, ‘I left the company’ or ‘this mailbox is no longer monitored’. Some, though very few, are funny. Most direct you to some other person/desk or number to call to get help. And some stop you in your tracks.
I got this one the other day:
Thank you so much,
Your organization is Great. We are struggling to keep our heads above water in the Oil and Natural Gas sector. Once we get permission to move forward we will call your office.
Thank you again
I wonder, each time we ‘are not available’, away, or want to avoid someone or deflect them – if we took time to be both thoughtful and light-hearted, if we might make better impressions.
Messages take flight, or they don’t.
Efforts produce results, or they don't.
Things we say or do add value, or they don’t.
The company whose bounce-back gave me those words is small and operates from a residence. I hope they do keep their head above water. And I hope what I sent them is of value and helps them out in some small way.
Living in Alberta, we have other connotations of bounce-back. We do.
No matter what happens or who or what harms us, we bounce back.