Doing business with reliable, successful, highly regarded companies providing great services, we assume – based on reputation, size and ‘coolness’ of what they do/provide, they are truthful.
Recent scandals have shown that big corporations and banks (VW, Wells Fargo …etc.) fattened their wallets by duping customers. Not massively to everyone, but collectively – enormous. In recent years we see ‘wronged folk’ have found a new source of relief: class action lawsuits. Easy to scoff at lawyers who corral groups of victims. Otherwise, helpless solo-victims with little power to right wrongs or get justice. They can only vote with their feet, become more careful with their trust going forward.
If you liked any Musing column, it would mean a lot to me if you let me know. Comments always welcome - please contribute to the discussion. Reply to: firstname.lastname@example.org. You can also connect with me on LinkedIn. You can sign-up friends at: MarkMusing.com . This site is updated daily, each column is retained in the archive when the next day's column is loaded ...
I publish FACILITYCalgary, weekly newsletter, free every Tuesday; to sign up, CLICK HERE