Doing business with reliable, successful, highly regarded companies providing great services, we assume – based on reputation, size and ‘coolness’ of what they do/provide, they are truthful.
Recent scandals have shown that big corporations and banks (VW, Wells Fargo …etc.) fattened their wallets by duping customers. Not massively to everyone, but collectively – enormous. In recent years we see ‘wronged folk’ have found a new source of relief: class action lawsuits. Easy to scoff at lawyers who corral groups of victims. Otherwise, helpless solo-victims with little power to right wrongs or get justice. They can only vote with their feet, become more careful with their trust going forward.